When Members Go Rogue: Kurt Kuebler on Stopping Misinformation Before It Divides Your Club (Copy)
In this episode, Jackie Carpenter sits down with Russell, general manager and CEO of the Santaluz Club in San Diego, for a vulnerable conversation about what happens when a routine club decision turns into a target on your back. After pausing an aspirational project to catch up on deferred maintenance, Russell found himself at the center of a ninety day campaign that reached the PGA of America, the Club Managers Association of America, and local media before it ever reached a resolution.
Most general managers carry a version of this story and that’s why Russell wrote his down.
👉 https://www.thesantaluzclub.com/