Jackie Carpenter 9/23/26 Jackie Carpenter 9/23/26

When Members Go Rogue: Kurt Kuebler on Stopping Misinformation Before It Divides Your Club

In this episode, Jackie Carpenter marks one year of The Notable Exchange with Kurt Kuebler, of Kopplin Kuebler & Wallace, to unpack why a handful of vocal members can turn misinformation into the assumed truth for an entire club. Drawing on decades inside boardrooms nationwide, Kurt breaks down where these situations start, how they spread, and what actually stops them.

The clubs that survive this are the ones that get ahead of it, not the ones that wait for it to blow over.

👉https://kkandw.com/kurt_kuebler/

Jackie Carpenter 8/31/26 Jackie Carpenter 8/31/26

Mark Miller on Building a Culture by Design, Not Default to Become an Employer of Choice

In this episode, Jackie Carpenter sits down with Mark Miller, international bestselling author and longtime Chick-fil-A executive, to unpack what it really means to be an employer of choice. Drawing on 45 years inside one of the most admired cultures in business, Mark breaks down why every organization has a culture by design or by default, and what it takes to build one on purpose. Culture directly impacts whether your organization is an Employer of Choice… or not.

Although Culture is the number one driver of performance, most leaders rank it low on their daily priority list.
This conversation is about closing that gap.

👉 Learn more about Mark Miller's work at leadeveryday.com

Jackie Carpenter 7/28/26 Jackie Carpenter 7/28/26

The Notable Exchange With Club Leader 360

In this episode, Jackie Carpenter sits down with Jason Olsen and Crystal Thomas, co-founders of Club Leader 360, to explore the shift from reactive management to centered leadership. Most GMs live in firefighting mode, but putting out the flames was never the real issue.

Jason and Crystal break down the four dimensions of centered leadership, heart, head, being, and doing, and why the best leaders know which one a moment actually calls for. Member experience isn't born at the front door or on the golf course. It's born from leadership. This conversation is about leading from the right place.

👉 Learn more about the leadership assessment at clubleader360.com

Jackie Carpenter 6/30/26 Jackie Carpenter 6/30/26

The Notable Exchange with Jeff Dekruif of Financially Astute Clubs

In this episode, Jackie Carpenter sits down with Jeff Dekruit, co-founder of Financially Astute Clubs, to unpack why so many clubs struggle with financial health and what the best ones do differently. Drawing on decades working in finance for the world's largest golf management firm, Jeff breaks down the systems, governance, and culture that separate a thriving club from one running on broken processes.

Clubs are the second most capital-intensive industry in the world. This conversation is about treating them that way.

👉 Take the free Stewardship Index assessment at financiallyastuteclubs.com

Jackie Carpenter 5/28/26 Jackie Carpenter 5/28/26

Why Club Culture Has Nothing to Do With Happiness | Dr. Jessica Kriegel

Your job isn't to make your employees happy, it's to manage their beliefs.

Dr. Jessica Kriegel, bestselling author, keynote speaker, and Chief Strategy Officer at Culture Partners, has spent nearly four decades researching what actually drives culture change. The answer isn't ping pong tables, pizza parties, or Starbucks gift cards. It's the experiences leaders create that shape how people think, and thinking is what drives action, and action is what drives results.

For club leaders navigating staff retention, member experience, and an industry increasingly in the public eye around wealth and AI, this one is worth your time. Because culture isn't about happiness, it's about belief.